Your own offshore team, managed from Pasadena
Cut the busywork,
not the control.
A dedicated, HIPAA trained team you manage directly, at more than 35% lower cost.
Billion dollar companies set up foreign corporations and fly managers around the world to run offshore staff. We do that part for you, and hand you a team you manage any way you want.
Read more- Lower back office cost
- 35%+
- Dedicated coverage
- 24/7
- Talent retained
- 100%
- Regions: USA, Mexico, Sri Lanka
- 3
01Approach
A unique approach, tailored to your business.
Experience the distinction. A personalised solution instead of complex setups or cost cutting BPOs: dedicated teams, 24/7 availability and direct management, scaling with your success.
- Dedicated teams sized to your workload, working only for you.
- 24/7 availability across Pasadena, Mexico and Sri Lanka.
- Direct management, so your standards travel with the work.
Specialised inHealthcare
02The difference
Three ways to go offshore. Only one keeps you in charge.
Option A
Billion dollar companies
- Set up foreign corporations
- Navigate laws and regulations abroad
- Hire managers and staff in each country
- Fly US staff out to manage the operation
Option B
Most small companies
- Hire a BPO in a foreign country
- Staff split between several clients, so quality drops
- Not owned or managed by a US company
- Staff never managed directly by the business they serve
Our way
With Blockchain BPO
- Staff sized to your workload who work only for you
- Available 24/7, managed any way you choose
- Owned and managed in Pasadena, California
- Scale the team up or down when you need
03Services
What your team can take over
Each service is staffed by people trained on your workflow. Mix as many as you need.
Eight services, one dedicated team
Trained on your workflow, held to US standards, awake around the clock.
Schedule a call
Something else?
Healthcare first, and also finance, retail and hospitality.
Every engagement is tailored to your industry. Tell us the workflow and we size the team.
All services04Why Blockchain BPO
How we stand out
Your work is held to US standards, done by skilled people in emerging markets at a fraction of the cost.
35%+Lower back office cost
HIPAA trained
Every team member is trained on HIPAA law and best practice before they touch your workflow.
Staff who work only for you
No sharing between clients. Your team is sized to your workload and dedicated to it.
Available 24/7
We follow the sun: Pasadena and Mexico cover your US day and Sri Lanka works through your night, so nothing waits for morning.
Owned and managed in the US
Overseen from Pasadena, California, so your work is held to US standards.
Managed any way you choose
Direct management with training and support, so the team runs like your own department.
Scale up or down
Grow the team when volume rises and trim it when it falls. No long setup, no penalties.
05Process
From first call to a running team
Five steps, usually a few weeks, and you are managing your own offshore team.
Step 01
Initiation
A first consultation to understand your needs and requirements.
Step 02
Team assessment
We analyse your workflow and identify the key tasks.
Step 03
Team structure
Together we set the ideal team size and skill set.
Step 04
Client empowerment
Training and support so you can manage the offshore team with ease.
Step 05
Workflow optimisation
Continuous monitoring, with flexible scaling when you need it.
06Presence
One team, awake around the clock.
Unlike other overseas BPOs, we are owned and overseen from Southern California, with offices in Sri Lanka and Mexico. Your work is held to US standards, done by skilled people in emerging markets at a fraction of the cost.
Follow the sun
Your day ends, ours begins.
Work moves with the daylight. Pasadena and Mexico cover your US working day. When it closes, Sri Lanka's day shift picks the work up overnight, so it is finished by the time you are back.
Bars show a full day in Pacific time. Need every hour covered? Rotating shifts run 24/7.
PasadenaOversight and client support
9 AM to 5 PM
MexicoYour US working day
5 AM to 8 PM
Sri LankaTheir day shift, your night
9 PM to 6 AM
Now in Pasadena
Our locations
07Compliance
Built for healthcare, so compliance comes first.
HIPAA and GDPR compliant
Systems built with HIPAA in mind, every member of staff trained on HIPAA law, and full adherence to the EU's GDPR.
Physical safeguards
Every international office is secured with electronic badge access locks, so your data is protected on site as well as online.
08FAQ
Questions people ask first
Something else on your mind? Schedule a call and we'll walk you through it.
Why outsource to Blockchain BPO?
You get access to skilled staff, streamlined processes and lower costs, with a team that works only for you and that you manage directly.
How do you ensure quality?
We select and train staff carefully, run strict quality control checks, and keep monitoring and improving the process over time.
Which industries do you serve?
Healthcare first, and also finance, retail, hospitality and more. Every engagement is tailored to the client's industry.
Can you handle short term work?
Yes. We support both short term projects and ongoing, long term business processes.
How do I get started?
Schedule a call. We'll talk through your requirements and objectives and come back with a plan sized to your workload.
Keep up with the titans in your industry, at a fraction of the cost.
504 S Sierra Madre Blvd, Pasadena, CA 91107 · [email protected] · +94 76 608 6193