Pasadena, Mexico and Sri Lanka
Three offices, one team that never sleeps.
We are owned and run from Southern California, with delivery centres in Mexico and Sri Lanka. Pick nearshore, offshore or both, and get a dedicated team held to US standards at a fraction of the cost.
- Headquarters
- Pasadena, California
- Delivery centres
- Mexico and Sri Lanka
- Coverage
- Your hours or 24/7
- Lower back-office costs
- 35%+
- Dedicated coverage
- 24/7
- Talent retained
- 100%
01Locations
Where your team works from
Each location has its own page with what it does best, how the hours work and common questions.
02Presence
One team, awake around the clock.
Unlike other overseas BPOs, we are owned and overseen from Southern California, with offices in Sri Lanka and Mexico. Your work is held to US standards, done by skilled people in emerging markets at a fraction of the cost.
Follow the sun
Your day ends, ours begins.
Work moves with the daylight. Pasadena and Mexico cover your US working day. When it closes, Sri Lanka's day shift picks the work up overnight, so it is finished by the time you are back.
Bars show a full day in Pacific time. Need every hour covered? Rotating shifts run 24/7.
PasadenaOversight and client support
9 AM to 5 PM
MexicoYour US working day
5 AM to 8 PM
Sri LankaTheir day shift, your night
9 PM to 6 AM
Now in Pasadena
- Owned and managed
Pasadena, USA
Pacific time
- Delivery centre
Mexico
NearshoreClose to US hours
- Delivery centre
Sri Lanka
Sri Lanka time
03Choosing
Nearshore or offshore? Often both.
Let the work decide. Live conversations in your hours and Spanish speaking patients point to Mexico. Overnight processing and round the clock cover point to Sri Lanka. One dedicated team can span both, so the work flows on while you sleep.
A quick guide
- Live calls in US hours: Mexico
- Spanish speaking patients: Mexico
- Overnight claims and data entry: Sri Lanka
- 24/7 phones and inboxes: Sri Lanka
- Contract, training and support: Pasadena
04One standard
Same standards, whichever office you choose.
Same hiring bar
Every centre recruits to the standard set in Pasadena, and every hire carries a 24 month replacement guarantee.
Same HIPAA training
Every team member learns HIPAA law and best practice before they touch your workflow or patient data.
Same secure offices
Electronic badge access protects every office, and your team works only in systems you control.
- Owned and managed in Pasadena
- HIPAA and GDPR compliant
- Badge access secured offices
- Dedicated to you, never shared
05FAQ
Questions about our locations
Something else on your mind? Schedule a call and we'll walk you through it.
Where are your offices?
We are owned and managed in Pasadena, California, with delivery centres in Sri Lanka and Mexico where your dedicated team works.
What is the difference between nearshore and offshore?
Nearshore means a nearby country in a similar time zone, here Mexico. Offshore means farther away, here Sri Lanka, about 13 hours ahead of Pasadena, which makes overnight and 24/7 work easy.
Can my team be split across both countries?
Yes. Some clients run live calls from Mexico during the day and claims or data entry from Sri Lanka overnight, all managed as one team.
Can I choose the location myself?
Always. We will recommend what fits your work, hours and languages, and you make the call.
Are both centres held to the same rules?
Yes. Hiring, HIPAA training, office security and quality checks are set and overseen from Pasadena for every location.