Headquarters, Pasadena, California
Owned and managed in Pasadena, California.
Unlike most overseas BPOs, we are a Southern California company. You sign with us, you talk to us, and we hold every offshore team to the standards your patients and customers expect at home.
- Address
- 504 S Sierra Madre Blvd
- Office hours
- Mon to Fri, 9 to 5 Pacific
- Role
- Ownership and management
- Lower back-office costs
- 35%+
- Dedicated coverage
- 24/7
- Talent retained
- 100%
01Overview
Why it matters who owns your BPO.
Offshore talent, US accountability. Big companies set up foreign corporations and fly managers around the world to run offshore staff. We did that for you. Our Pasadena team owns the operation end to end, so you get offshore savings with a partner who answers to the same rules and expectations you do.
What Pasadena handles
- Your contract and a single US point of contact
- Hiring standards and the 24 month guarantee
- HIPAA training and compliance oversight
- Quality reviews and performance support
- Scaling your team up or down
02Advantages
What a US owner does for your team
Everything that is hard about running people abroad is handled here, so you only manage the work.
One US contract
You work with a California company, not a foreign vendor, so agreements and accountability stay close to home.
Sets the hiring bar
Pasadena defines who we hire and how they are tested, so every centre recruits to the same standard.
Runs HIPAA training
Every team member is trained on HIPAA law and best practice before they touch your workflow or patient data.
Oversees security
Badge access offices, controlled accounts and clear data handling rules are checked from here, not left to chance.
Handles the paperwork abroad
Local employment, payroll, benefits and offices in Sri Lanka and Mexico are our job, not yours.
Supports you directly
Questions, changes and escalations go to people in your time zone who know your account.
03Hours
One clock, three offices.
Pasadena sets the standard during the US day, while your teams in Mexico and Sri Lanka cover the hours you choose.
Right now
- Pasadena
- Sri Lanka
Headquarters, California
Pasadena management
9 AM to 5 PM Pacific, Monday to Friday
Account support, onboarding and escalations from our US team.
Nearshore, your working day
Teams in Mexico
5 AM to 8 PM Pacific
Live, bilingual teams that cover the US working day from coast to coast.
Offshore, day and night
Teams in Sri Lanka
24 hours, 7 days
Teams that match your hours or work through your night, for round the clock cover.
Bars show a full day in Pacific time.
04Commitment
Our commitment to you.
Only the best talent
We take pride in hiring well, and back every placement with a 24 month replacement guarantee.
Full control, full customisation
Your team works only for you and is shaped around your goals, tools and way of working.
No hidden costs, no surprises
Clear, transparent pricing that covers everything it takes to run your team abroad.
- US owned and managed
- HIPAA and GDPR compliant
- Badge access secured offices
- Dedicated to you, never shared
05FAQ
Questions about this location
Something else on your mind? Schedule a call and we'll walk you through it.
Where is Blockchain BPO based?
Our headquarters is at 504 S Sierra Madre Blvd, Pasadena, CA 91107. The company is owned and managed there, with delivery centres in Sri Lanka and Mexico.
How do I reach the Pasadena team?
Schedule a call, use the contact form or email [email protected]. We are available Monday to Friday, 9 AM to 5 PM Pacific time.
Do you have staff working in the US?
Our ownership, management and client support are in Pasadena. The teams that do your daily work are based in our Sri Lanka and Mexico centres, which is how we keep costs more than 35% lower.
Why does a US owned BPO matter?
Most small businesses that go offshore hire a foreign BPO they never really see. With us, a California company is accountable for hiring, training, compliance and quality, and is on hand in your time zone.
06Other locations
One team, more than one place
Many clients combine locations: live hours from one, overnight work from another.