Nearshore delivery centre, Mexico
Your nearest neighbour, working your hours.
Our Mexico centre puts highly educated, adaptable professionals in a time zone close to yours. They speak English and native Spanish, share your working day and understand your customers.
- Time zone
- Same working day as the US
- Languages
- English and Spanish
- Travel
- A short flight from LA
- Lower back-office costs
- 35%+
- Dedicated coverage
- 24/7
- Talent retained
- 100%
01Overview
Why Mexico, the nearest nearshore.
Close in time, close in culture. Mexico shares your business hours, many of your holidays and a lot of your culture. Your team joins live calls without a night shift, speaks with Spanish speaking patients in their own language, and is a short flight away when you want to visit.
A strong fit for
- Live patient calls during US hours
- Spanish speaking patients and customers
- Scheduling and front desk support
- Teams that want real time collaboration
- Businesses that like to visit their team
02Advantages
What Mexico brings to your team
The reasons US healthcare businesses choose Mexico when the work has to happen in real time.
Near the US, in your time zone
Central Mexico keeps the same hours as Denver for much of the year, so your team works when you work.
Bilingual by default
English proficient professionals who are native Spanish speakers, ready for the more than 40 million people in the US who speak Spanish at home.
Minimal cultural differences
Close ties with US business and daily life mean your team understands your customers, your expectations and your tone.
Developing digital infrastructure
Modern business districts with dependable broadband keep live calls clear and systems responsive.
Easy to visit
Direct flights from Los Angeles take a few hours, so you can meet your team in person without losing a week.
Lower costs, same day
Skilled bilingual staff for far less than local hiring, with none of the overnight handoffs of farther locations.
03Hours
Live when you are, coast to coast.
Mexico sits between the US East and West coasts, one or two hours ahead of Pasadena. Your team can match your office or stretch to cover every US time zone.
Daytime in Mexico
Your business day
9 AM to 5 PM Pacific
Your team keeps your office hours, ready for meetings, live calls and quick questions.
Early and late shifts
Coast to coast cover
5 AM to 8 PM Pacific
Staggered shifts open with the East Coast morning and close with the West Coast evening.
Rotating shifts
Around the clock
24 hours, 7 days
Rotating shifts cover every hour for help lines and urgent queues, in English and Spanish.
Bars show a full day in Pacific time.
04Commitment
US standards, right next door.
Only the best talent
Candidates are screened for skills, English, Spanish and attitude, and every hire is backed by a 24 month replacement guarantee.
Full control, full customisation
Your team works only for you, in your systems, managed any way you like. Local leads handle the day to day support.
No hidden costs
One clear monthly price covers salary, benefits, office, equipment and local compliance. No surprises.
- HIPAA trained before day one
- Badge access secured office
- English and Spanish fluent
- Managed from Pasadena, California
05FAQ
Questions about this location
Something else on your mind? Schedule a call and we'll walk you through it.
What time zone does the Mexico team work in?
Mexico is one to two hours ahead of Pasadena, depending on the season, and close to every US time zone. Your team simply works your business hours.
Can the team speak with Spanish speaking patients?
Yes. Our Mexico staff are native Spanish speakers with strong English, so they can switch languages on the same call and keep notes in English for your records.
Should I choose Mexico or Sri Lanka?
It depends on the work. Mexico suits live calls in your hours and Spanish speaking customers; Sri Lanka suits overnight processing and round the clock cover. Both cost far less than hiring locally, and one team can span both.
Can I visit my team?
Of course. Mexico is a short flight from Los Angeles, and we are happy to arrange a visit to the office so you can meet the people working for you.
Is patient data safe with a nearshore team?
Every team member is HIPAA trained before they start, works inside your own systems with accounts you control, and sits in an office secured with electronic badge access.
06Other locations
One team, more than one place
Many clients combine locations: live hours from one, overnight work from another.