Offshore delivery centre, Sri Lanka
Quality talent, awake while you sleep.
Our Sri Lanka centre gives you educated, English fluent professionals at a fraction of US costs. They can work live through your business day or finish the work overnight, so it is waiting when you open.
- Time zone
- GMT+5:30, overnight to you
- Language
- Business English
- Coverage
- Your hours or 24/7
- Lower back-office costs
- 35%+
- Dedicated coverage
- 24/7
- Talent retained
- 100%
01Overview
Why Sri Lanka, and why now.
An island built on education and service. Sri Lanka pairs one of the highest literacy rates in South Asia with a fast growing technology and business services sector. English is the language of business and higher education, and a deep pool of graduates in accounting, IT and healthcare administration is ready for the work you hand over.
A strong fit for
- Overnight claims and data processing
- 24/7 patient and customer support
- Billing, posting and reconciliation
- Back-office work that needs careful detail
- Teams that want more hours for their budget
02Advantages
What Sri Lanka brings to your team
The reasons growing healthcare businesses choose Sri Lanka for offshore work.
English proficient professionals
English is used across business, government and universities, so your team writes, speaks and documents clearly.
Works to your time zone
Teams are used to US schedules. They can run a night shift to match your day, or a day shift that clears the queue overnight.
Educated, detail minded talent
High literacy and strong professional qualifications in accounting and IT give you people who get records right the first time.
Fast growing digital infrastructure
Fibre broadband and fast mobile networks keep the business districts connected, so your team stays online and responsive.
Improving business climate
A maturing outsourcing industry with government support for technology and business services exports.
More hours for your budget
Skilled people at a fraction of US salaries, so you can staff deeper, cover more hours or simply save more than 35%.
03Hours
Your day, their night, or both.
Sri Lanka sits about 13 hours ahead of Pasadena. That gap is an advantage: choose the shift that suits the work.
Right now
- Pasadena
- Sri Lanka
Night shift in Sri Lanka
Working your hours
9 AM to 5 PM Pacific
Your team is online through your whole business day, live on phones, chat and email.
Day shift in Sri Lanka
Overnight processing
9 PM to 6 AM Pacific
Claims, data entry and follow-up are done while you sleep, and the work is ready when you open.
Rotating shifts
Around the clock
24 hours, 7 days
Rotating shifts keep phones and inboxes covered day and night, weekends included if you need them.
Bars show a full day in Pacific time.
04Commitment
US standards, on the ground in Sri Lanka.
Only the best talent
Candidates are screened for skills, English and attitude, and every hire is backed by a 24 month replacement guarantee.
Full control, full customisation
Your team works only for you, in your systems, managed any way you like. Local leads handle the day to day support.
No hidden costs
One clear monthly price covers salary, benefits, office, equipment and local compliance. No surprises.
- HIPAA trained before day one
- Badge access secured office
- Local managers on every shift
- Managed from Pasadena, California
05FAQ
Questions about this location
Something else on your mind? Schedule a call and we'll walk you through it.
Will my Sri Lanka team really work US hours?
Yes. Many of our Sri Lanka staff work a night shift so they are live during your business day. Others work a local day shift to process work overnight. You choose the mix.
How good is their English?
English is the working language of business and higher education in Sri Lanka. We test spoken and written English during hiring, and train on your scripts, terms and tone.
Is patient data safe with an offshore team?
Every team member is HIPAA trained before they start, works inside your own systems with accounts you control, and sits in an office secured with electronic badge access.
Who do I talk to if something goes wrong?
Your own team first, since you manage them directly. Behind them are local managers in Sri Lanka and our management in Pasadena, so a US contact is always on hand.
What happens if a team member leaves?
We recruit and train a replacement at no extra hiring cost. Every placement is covered by a 24 month replacement guarantee.
06Other locations
One team, more than one place
Many clients combine locations: live hours from one, overnight work from another.