Blockchain BPO runs delivery centres in two very different places: Sri Lanka in South Asia and Mexico, right next door to the US. Clients often ask which one is better. The honest answer is that they are good at different things, and the right choice depends on the work.
The time zone question
Time zones shape everything about how an outsourced team fits into your day.
- Mexico is one to two hours ahead of California, depending on the season. Your team works when you work, so they can join meetings, pick up the phone and fix things in real time.
- Sri Lanka is around twelve and a half to thirteen and a half hours ahead of California. Their working day is your night, which means work handed over in the evening can be finished by the time you open.
What Sri Lanka does best
Sri Lanka has a long tradition of education and a large pool of graduates, with English widely used in business. It has become a respected destination for finance, accounting and healthcare back-office work.
- Insurance claims preparation, submission and follow-up.
- Billing, payment posting and reconciliation.
- Data entry, records management and EHR updates.
- Overnight queues, so your inbox is clear each morning.
- Round-the-clock coverage when paired with a US-based shift.
What Mexico does best
Mexico's strength is being close. Shared hours make live collaboration easy, and bilingual staff can serve both English and Spanish speakers.
- Inbound and outbound patient and customer calls during US hours.
- Spanish language support for your US patients and customers.
- Appointment scheduling, reminders and renewals.
- Work that needs quick back-and-forth with your local staff.
Why many businesses use both
The two locations complement each other. A common setup is a Mexico team on the phones during the day and a Sri Lanka team working claims, billing and data overnight. Together they create a follow-the-sun operation where work never sits waiting.
How to decide
- Does the work need to happen live, while your customers or staff are online? Start with Mexico.
- Can it be handed over and finished overnight? Sri Lanka is a strong fit.
- Do many of your customers prefer Spanish? Mexico adds bilingual support.
- Do you want the deepest savings on back-office work? Sri Lanka usually leads.
- Need both? Split the work and let each team play to its strengths.
Not sure where your work belongs? Schedule a call and we will map your tasks to the location that fits them best.